System Freeze Upon Exit of AM 3.5.2

[KirkAHub]

Someone playing my game reported that thier system freezes every time they exit the game requiring a re-boot. The game is built using AM 3.5.2. Here is the system config.

Any insight as to what the problem might be?

Thanks,

Kirk

Operating System: Win XP Professional SP1
Processor: 3.2 GHz Intel Pentium 4
Memory: 1 GB Dual Channel DDR400 SDRAM
Page File: 1536MB
Primary File System: NTFS
DirectX Version: 9.0b (4.09.0000.0902)
Any relevant DxDiag Notes: no problems all categories
***********************************
Card name: GeForce FX 5200 Ultra 8xAGP
Manufacturer: NVIDIA
Chip type: GeForce FX 5200 Ultra
DAC type: Integrated RAMDAC
Display Memory: 128MB DDR
Driver Name: nv4_disp.dll
Driver Version: 6.14.10.5216
Current Mode: 1280x1024 (32 bit)(60 Hz)
Monitor: AOC F1925 LCD
Monitor Max Res: 1280x1024
Sound Devices
Card Name and Driver: Creative SB Audigy LS

[Mystery]

That's strange.
Maybe you could ask your player about the error log on his pc. That might give us a clue.

[GM-Support]

Hi KirkAHub,

Does your game use any plugin like the 360-degree panorama?

Does your game use any special (not included into Windows by default) video CODEC (such as DivX, Xvid, etc.) ?

Thanks,
GM-Support